Cyclists criticise Congleton's McDonald's for "discriminating" against people who avoid using their car for "unnecessary journeys"

By Tom Avery 4th Feb 2021

Cyclists have criticised McDonald's for "discriminating" against people who choose to avoid using their car for "unnecessary journeys", after being told they could not use the drive-through at the restaurant in Congleton.

Jill Dooney contacted Nub News to highlight that a group of cyclists were told they would not be served at Congleton's McDonald's this morning because they were on bicycles.

Mrs Dooney and her husband were planning on getting a McDonald's to celebrate the fact he had just received the first shot of the Covid-19 vaccine at the Congleton Town Hall.

But they were told by McDonald's employees that it was against their insurance policy to allow residents to cycle through the 'drive-through', despite the 'drive-thru' being open to motorists during the latest national lockdown.

Mrs Dooney, who is a member of community group 'Active Travel Congleton', told Nub News: "I object to the fact that they [McDonald's] discriminate against people who choose to avoid the car for unnecessary journeys.

"I feel that this policy encourages more car journeys, particularly where children/teenagers want a McDonald's and have to ask their parents to give them a lift.

"Should McDonald's not be encouraged to upgrade their insurance policy or find another way to serve walking and cycling customers in a COVID-compliant way?"

Responding to Mrs Dooney's discrimination claims, the fast-food chain explained the decision was made to protect the health and safety of their staff and customers.

A spokesperson for McDonald's told Nub News: "For the health and safety of our people and our customers, we are unfortunately unable to serve customers not in road-going motor vehicles in our drive-through.

"With takeaway temporarily closed we know this is disappointing for some customers, and we apologise for any inconvenience caused."

     

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