ACCOUNT MANAGER CONGLETON 22, 000PA + BONUS 30, 000 - 33, 000PA UNCAPPED

MON TO FRI 9AM - 5.30PM FREE ONSITE PARKING

IDEALLY OWN TRANSPORT DUE TO LOCATION

Our client provides a valuable service to Car Dealerships assisting them with building reputable reputations and driving footfall onto their forecourts. Due to an increase in business they are now keen to expand their team. You will need to be proactive and have experience within a telephone based role.

- Managing own workload - Making and answering a mix of inbound and outbound calls to both clients and their customers - Providing high levels of customer service - Handling multiple client accounts - Carrying out service reviews with customers gathering as much information as possible - Creating written reviews based upon customer experiences and feedback - Communicating via various channels - telephone, email, SMS etc - Handling negative feedback with empathy - Composing, proof reading and publishing customer reviews across various digital platforms adhering to GDPR - Ensuring a smooth customer journey

REQUIRED - Please note this is an office based role so you will need to live within a sensible commuting distance from Congleton - If you live outside Congleton you will need your own transport due to the rural office location - You will need to be eligible to work in the UK - Previous experience in a telephone based role is essential