HSBC to axe 82 bank branches including site in Congleton

By Tom Avery 21st Jan 2021

Congleton's HSBC, on High Street. (Image by Google)
Congleton's HSBC, on High Street. (Image by Google)

HSBC is axing 82 branches across the country this year in a radical shake up - including Congleton.

The banking giant explained the decision to shut its doors in many communities has been made in response to 'market trends, customer behaviour and branch usage.'

Included in the number will be the branch in Congleton, on High Street.

HSBC insisted that 81 of the branches to be closed are within one mile of a Post Office, with two-thirds within five miles of another HSBC branch, while nine in 10 are fewer than 10 miles from a branch.

The Congleton branch in the centre of the town has been earmarked to serve its final customer in July.

Jackie Uhi, HSBC UK head of network, said: "The Covid-19 pandemic has emphasised the need for the changes that we are making.

"It hasn't pushed us in a different direction but reinforces the things that we were focusing on before and has crystallised our thinking. This is a strategic direction that we need to take to have a branch network fit for the future.

"Making sure we have a sustainable branch network is essential to us, and decisions to close branches are not taken lightly.

"By ensuring we have the most suitable branch format in each specific local market that we serve, we will ensure that we are in good shape to meet the challenges ahead."

The 82 branch closures will bring down HSBC's total branch network down to 511 but the bank would not reveal how many jobs are being lost.

However, the closures will raise serious concerns elderly and vulnerable customers - many of who do not have internet banking or find it difficult to travel long distances - are being abandoned by big banks once again.

     

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