Survey launched to improve accessibility at Congleton Railway Station

By Nub News Reporter

15th May 2024 | Local News

A new survey aims to find out people's views about accessibility at rail stations in the North.

And you can share your thoughts on accessibility at local railway stations like Congleton Railway Station.

Transport for the North (TfN) wants to improve the level of accessibility in stations right across its region. Some of the North's rail stations are still partially or wholly inaccessible to people with disabilities or reduced mobility.

Rail users, and those who don't currently use trains, are invited to comment on the accessibility of different aspects of the station environment, and on different stages of using a station (starting from arriving at a rail station, to boarding a train for their onward journey). 

A sign pointing towards Congleton Railway Station in Congleton.

If they wish, respondents can complete the survey multiple times to provide comments on multiple stations, including those not in Congleton. 

In fact, the new survey is open to everyone within the North. It asks people to give feedback on the level of accessibility they have experienced at a specific rail station in the North.

TfN's analysis of facilities at 600 rail stations in the North found that:

  • Only 288 (48%) had step-free access to all areas, with even fewer being fully accessible
  • 77 (13%) have level access by ramps and lifts to all areas
  • 225 (38%) have accessible waiting shelters
  • 521 (87%) have an adequate level of lighting
  • 497 (83%) have customer information systems for customers with hearing impairments
  • 463 (77%) have a public address system for customers with visual impairments

In a statement, Transport for the North said: "Accessibility isn't just about being able to physically get into a rail station. It's also about being able to afford to travel on rail, being able to get to a rail station safely and comfortably, being able to move around the station easily, being able to access the required information when travelling, and feeling safe and comfortable while waiting for the train service, as well as onboard the train."

"Understanding the experiences of rail passengers, and particularly their experiences of the accessibility of rail journeys, is crucial to identifying where accessibility improvements are most needed."

Andy Burnham may not be a Mayor for the Macclesfield area, but he is Chair of the Rail North Committee, which serves Macclesfield. (Image CC 2.0 Unchanged Andy Burnham MP NHS Confederation)

Mayor of Greater Manchester and Chair of the Rail North Committee, Andy Burnham, said:

"Over the last year, Transport for the North has been looking into the serious issue of station accessibility and I'm really proud as Chair of the Rail North Committee that we've commissioned this work as it will no doubt help make the case for a fairer transport system. 

"Our initial research has been truly eye opening for the scale of the problem, for example, it has revealed that only 48% of the rail stations across the North of England have adequate step-free access throughout.  

"So, we are asking people in the North to have their say and complete this survey. Your voice could make a real difference in shaping the future of rail stations across the North and telling the story of how a fairer rail system can open up access to opportunities and help encourage everyone onto our railways." 

In recent years, Congleton Railway Station has seen new improvements like a spruced up footbridge. (Image - CC-BY-SA-4.0 Unchanged Mike Peel /

There's just over three weeks to get your views in.

The survey will help TfN gather views on accessibility to inform plans for accessibility improvements in rail stations.

The public has until Friday 7 June 2024 to have its say.

Martin Tugwell, Chief Executive of Transport for the North, said:

"We are determined to make all of our rail stations as accessible as possible. To deliver a fully inclusive transport system, we need public transport, including rail travel, to be more affordable, more reliable, safer, better integrated with other modes of travel, and more accessible to all population groups.

"So, give us your views now on your local station, or indeed any station that you may have tried to use, and help us to address these issues so we can make rail truly accessible for all."

Congleton: To access the survey, use this link.


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